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Media Centre
Key to Beyond Philosophy is knowledge sharing and good communication. The Beyond Philosophy press room aims to provide a rich source of Customer Experience related News and PR Articles to inform and update you.
Take a look where we have appeared below...
TV and Radio
The World Tonight - BBC Radio Four
Financial World Tonight - BBC Radio 5 live
Building Great Customer Experiences - CNN
Why men don't like shopping - LBC Radio
The Boss Slot - LBC Radio
Newspapers and Magazines
When one plus one is more than two - Business XL
Blueprint for branding - Call Centre Focus
The Seven Philosophies - Customer Management Journal
Why The Customer Experience is the Next Competitive Battleground I - Customer Management Journal
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Take the plunge? - Customer Service News
BT applies Emotional Intelligence to deliver better Customer Service - Emotional Intelligence Journal
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Impulse Buying - Marketing
Don't be blind to Customer shift in expectations - Marketing
Building Great Customer Experiences - Marketing Insights
Employees can get the message across - Marketing Week
Brand values alone do not create satisfaction - Marketing Week
Recruiting staff who understand the Customer is always right - Personnel Today
Goodshop / Badshop - Retail Week
TV Shows 'Encourage Holiday Complaints' - Teletext
Different but definitely equal - The Independent
Advertisers use guerrilla tactics to catch the attention of the public - The Independent
Consumers hit back at call centres - The Scotsman
How to take out your frustration on call centres - The Times
Evaluating the emotions that make customers tick - The Times
Rain Shine and Bottom Line - Training Magazine
Operators in for tough summer - Travel Weekly
The heart of the matter - Utility Week
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Looking to improve your Customer Experience and want to show the nation how you did it?
Exclusive TV Opportunity.
Are you a hotel chain or an estate agent? An insurance company or a restaurant chain, a car dealership or even supply double glazing? If you are, please read on;
A TV production company is looking to develop a consumer series on the subject of 'improved customer care and service' to be commissioned on national TV. Working in conjunction with Beyond Philosophy; international experts in the Customer Experience.
Colin Shaw, CEO and Founder of Beyond Philosophy will be heading the project and will work with you directly; this will involve secret filming, audio taping and living the experience!
We would like to film the interactions between your staff and customers, walk the experience across selected channels, locations and products and provide expert commentary on what we believe you are doing well and areas where you can improve on to help retain your current customers, attract new business, and hopefully make substantial profits.
We will then return to review the progress made by your company and how the changes suggested have made an impact in your organisation.
This is a great opportunity to gain free publicity, free consultancy, attract and retain further business and be renowned for the great customer experience that you will provide as an end result of the program.
If you are interested in this rare and exciting opportunity please contact us for further information.
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Do You Know?
Why do 95 % of senior Business Leaders say that the Customer Experience is the next competitive battleground?
What is the “Customer Experience” you trying to deliver?
