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Colin Shaw - Renowned Business Speaker & Conference Keynote Speaker

Recognised globally as a leading authority on 'Customer Experience' and Customer Experience Management (CEM); Colin Shaw is a renowned conference keynote speaker delivering a myriad of thought-provoking, interactive and entertaining speeches to audiences all over the world.

His business vision and concise messages and expertise place him in high demand on the international business circuit. Other business speakers watch out! His numerous business speaker appearances include:

• CNN, BBC TV, BBC Radio 4 & 5, LBC Radio and ITN Radio and many “phone-in” programmes.
• The North American and European Conferences on Customer Management.
• Internal conferences including Bell Canada, Dell, T-Mobile, Barclays, and the Bermuda Tourist Board to name but a few.

Colin's conference speaker presentation style is very interactive and open. He avoids standing behind a lectern to speak to the audience. Instead he uses a number of business speaker techniques to engage the audience and make the session memorable - even making live calls from the stage to illustrate the good, the bad and the ugly of customer experiences. Colin is an innovative Conference Speaker.

Qaalfa Dibeehi Business Speaker & Conference Keynote Speaker

Qaalfa Dibeehi is VP of Consulting & Thought Leadership with Beyond Philosophy. Qaalfa is also an award winning university professor. He has been a conference keynote speaker at a number of conferences; frequently quoted in the international press; and has authored and published a variety of white papers, and magazine and journal articles.

Conference Speaker Topics

Typically a presentation can be delivered in 45 to 75 minutes on one of the following subjects:

• The Seven Philosophies for Building a Great Customer Experience.
• The “inside out” organisation - How to make your organisation Customer centric.
• Revolutionize your Customer Experience - Where are you now and what you need to do to improve?
• The DNA of Customer Experience: How emotions drive Value - The New Book.
• How to implement a successful Customer Experience programme

Conference Speaker & Workshops

This would include a speech as defined in Conference Speaker Topics and then an additional two hour workshop. This would cover 1 or 2 of the following 4 sessions;

• Self Assessment to aid learning
• Customer Experience Statement
• Moment Mapping®
• Pyramid™

See what the delegates say about our business speaker sessions.

See what the conference organizers say about our previous conference keynote speaker engagements.

Do you need an accomplished conference speaker to join other business speakers at your next event? To check availability please contact us.

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